Software IT Consulting

Software design, development and technical team leads available to help your organisations next project.

Custom Software Development

Experts in software integration, website development and custom applications.

Genesys iWD

Specialists in Genesys Intelligent Workload Distribution. We can implement and enhance your routing rules and strategies.

Website development
with custom integrations

Specialists in integrating your business with new sources.

AGSVA Secured

Our staff have negative 1 vetting and are available to work in Australian government on-site from day 1.


Fully responsive

Our sites are fully responsive and will work on devices of all sizes.

Our Founder

With a decade of enterprise IT experience.

Luke Ruddick

Specialist in Java with extensive IVR, web service and general integration experience

Providing consultation services on demand.

Our Portfolio

A selection of our recent work.


Alcatel Telephony Integration

A custom server-side service listening to Alcatel switch events and sending on/off events to a network of WebRelay devices which in turn activate telephone recordings on each contact centre agent's desktop.

Learn more

A modern web site where people can join family, friends and colleagues in personal weight loss competitions.

Visit site

Our workflow

Dependable is in our name and is what you can expect thanks to our tried and true approach to project management.

Initial Consultation

Starting with phone calls, email, webex meetings and culminating in a high level understanding of the problem to be solved.

Day 1

Requirements Elicitation

Possibly the most important phase of the project. There are a range of ways to approach this phase. You can provide us your set of requirements or we can consult with you to write the first draft. Either way, we will review, clarify and finalise our version of your requirements and present in a DSS requirements document. Once we have each reached a clear understanding we will both sign off on these as the definitive requirements and scope of the project.



The size and complexity of the individual project will dictate what artefacts we create here. At a minimum we will take the finalised requirements and design a technical specification which represents each individual requirement and all associated features.

Once we have agreed that the design represents the requirements we believe a face to face workshop works well at this point. You can come to us in Brisbane, or we can visit your office and present the design, what it will do and what it won't do.

The last point is very important to ensure all stakeholders are aware of exactly what is and what is not being delivered.

This is an opportunity to reflect on the requirements and if required, go back and make adjustments. If required, we can go back a step and work through to design a second time.

Finally, we sign off the design enabling build to commence.

Sign Off


We squirrel ourselves away at this point and do the techy stuff. Build the solution you have been looking for.


Integration Test

We can only do so much testing independently of your environment. Once we've done all we can we will install the product ideally to an integrated development or test environment on premise. If given access we can run further testing, or we can assist your test team validate the product.

This is the point where issues are most likely to be found, such as systems working in ways slightly differently than documented or expected. We are always happy to adjust our design and our solution at this point to work for you.

Test Test Test!


Once ready you can deploy the solution to your production environment. We will make ourselves available through the launch period and ensure the product works as expected, reliably. Again, if issues are found in production we will work with you through any teething issues. We're with you until the product is working dependably. This is part of our standard service.


What our partners say

We have great partners each with decades of experience who we can bring to projects as required.

"Contact Dynamix recently engaged Dependable Software Solutions to design and develop some bespoke software to solve one of our customers unique requirements. Luke from Dependable Software Solutions worked with our client to understand the requirements and design an elegant and robust solution. The level of detail put into the design and development of the solution was extremely impressive. Luke provided us with a solution that has met all the requirements and that has been faultless over the last 12 months in operation. His fastidious documentation of the design and build has rounded out a most impressive engagement."
"I have been working with Luke on a complex project for a major Australian Federal Department to deliver the Genesys IWD solution. I can honestly say I don’t think I have ever worked with a developer of his ilk in my career. He is one of those rare breed that can not only build elegant solutions in code but can work at all levels of an organisation to understand requirements and communicate solutions. He’s also a top bloke with a great sense of humour and a kind heart. I couldn’t recommend Luke more highly."
Alasdair Boyd
Contact Dynamix

Contact Us

Dependable Software Solutions Pty Ltd
Mansfield, QLD, Australia
P: (+61) 488 701-179

For more details or to discuss your project give us a call or drop us a line.